Return& Refund Policy

Thank you for shopping with CraftValor!

We’re honored to be part of your gift-giving moments, and we hope you truly enjoy our products. While most of our products are custom-made, we understand that special circumstances may arise. Please read our return policy carefully before requesting a return.

📧 Contact us: service@craftvalor.com

More than anything, we want you to be happy with your purchase. If something doesn’t look or feel right, don’t hesitate to reach out — we’re here to help!

Placing an order means you accept the terms outlined below:

RETURN & REFUND

Please note that custom orders cannot be returned or exchanged due to their personalized nature. Once your order is placed, our production process begins immediately, and changes or cancellations are no longer possible.

If we make an error (e.g., incorrect customization or defective product), we’ll reproduce and ship a replacement free of charge. However, refunds are not available in these cases. Since customized items are made specifically for you, they cannot be resold.

We appreciate your understanding.

CANCELLATION POLICY

Orders are not eligible for cancellation or modification once they are processed.

Custom orders are sent into production right after checkout — please double-check all information (names, messages, spelling, etc.) before placing your order.

FREE REPLACEMENT

We offer free replacement in the following situations:

  • Your package shows no movement for over 3 weeks

  • Your product arrives damaged, broken, or defective due to our factory or the carrier

  • Your item is significantly different from what was ordered (e.g. incorrect custom info)

To request a replacement, email us at service@craftvalor.com with:

  • Your order number and email address

  • Photos or videos of the issue

  • If the issue is related to printing or sizing, include clear images with a ruler or tape measure for scale

If your claim is verified, we’ll send a new replacement product at no cost to you. We believe this is the best way to resolve your issue — as such, refunds are not offered.

Note:
Replacements are not provided for customer errors, such as incorrect or incomplete shipping addresses. Please double-check your address before submitting your order.

Also, allow a 20% variation between product images and actual items due to differences in lighting or screen settings.

REPLACEMENT WITH A SMALL FEE

In select cases, we offer replacements at a small fee (much less than the original price), such as:

  • You received the wrong item, design, or size due to an input error on your end

You do not need to return the original item in this case.

Every customer matters. Your satisfaction is our top priority, and we’re here to ensure every experience with CraftValor feels just as personal as our products.

If you have any questions or concerns, reach out to us anytime:
📧 service@craftvalor.com