Frequently Asked Questions
What material is used for the ashtray?
Our ashtrays are handcrafted from premium American walnut wood, known for its rich texture and durability.
Can I personalize the ashtray?
Yes! You can engrave initials, a name, or a special date. Our team will ensure precision and elegance in every detail.
How long does it take to ship?
We typically process custom orders within 3–5 business days. Shipping times vary based on location.
Is this a good gift?
Absolutely. Our walnut cigar ashtrays are timeless keepsakes — perfect for gifting to fathers, husbands, or close friends.
How do I care for the ashtray?
Simply wipe it with a dry or lightly damp cloth. Avoid soaking or using harsh chemicals.
Can I preview my custom engraving before ordering?
Currently, we don’t offer live previews, but our team reviews every order carefully to ensure engraving accuracy and aesthetics.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping fees and delivery times will vary depending on your location.
Will the engraving fade over time?
No. Our laser engraving is permanent and designed to last the lifetime of the product with proper care.
What if I made a mistake in my engraving details?
If you notice an error after ordering, please contact us within 12 hours. We’ll do our best to help you update it before production begins.
Can I order in bulk for corporate gifts or events?
Absolutely. We offer volume discounts for bulk or corporate orders. Reach out to us directly for a custom quote.